FAQ

*ALL PRICES ARE IN USD*


POSTAGE & TRACKING 

Due to the high costs of registered shipping (with tracking), all items are mailed out with care using standard post. We have a good record of items being delivered safely to all mailing addresses, so rest assured that the goodies will reach you soon.

If you would like to have a tracking number, please add postage tracking to your order.

The processing time we need to mail out your orders is 5-7 working days, unless stated.


CUSTOMS AND IMPORT TAXES

We are not responsible for any delays due to customs and import taxes that may apply. 


WHERE’S MY ORDER 

We are shipping from Singapore.

Delivery time estimation:

• Local address - 5 days or earlier

• International address -  2 weeks or more. We have orders that arrived in 8 weeks! So please be patient. :)

All orders are sent out via Singapore Post.

STANDARD MAIL

We are not responsible for missing items via standard mail. Take note that we also do not issue refund if you have chosen not to add postage tracking to your order.

POSTAGE WITH TRACKING

Get in touch with your post office first (with the tracking number given) if your orders are taking way too long to reach you and its stated in the tracking website that the last destination is your country. Most times, it might take a while for your post office to keep in touch with ours to update in the tracking system.

If something is still a missed, get in touch with us.

ALL POSTAGE

Note that if your order is sent back to us due to 'not collected, no one answer, etc' you will have to bear the shipping charges before we send it out again. We do not offer a refund for this cases but in certain circumstances, we will without the shipping charges.

However, if you approach us nicely, we can definitely resolve it amicably.


IF IT’S NOT FOR YOU, A GIFT PERHAPS? 

We do not include an invoice with your purchase. But we do add a thank you note. Get in touch if you would like to customize a personal note when you purchase our items as a gift. We might throw in some candies, confetti or something sparkly.


WHOLESALE / STOCKISTS 

Drop us an email and let's talk! :)